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Help Center FAQs

General information

Why choose KayaMoola?
KayaMoola offers players from South Africa to bet on real global lotteries in a fast, easy and convienient way! The biggest, most lucrative national lotteries are incredibly popular around the world, but until now they were not accessible unless you lived in or visited each lottery's location. We made it possible to play global lotteries from South Africa in just a few clicks! KayaMoola is fully committed to give you the best gaming experience possible, and the success of our players proves it. With KayaMoola, every day is lottery day, and when you win - you win big!

What is KayaMoola lotto betting?
KayaMoola is a gaming website that gives you the opportunity to place a bet on the world’s biggest and most famous lotteries. We do not operate under the authority of any official lottery body or handle actual lottery tickets. The idea is very simple - we connect between you and your favourite lotteries by letting you place a bet on them, bringing you the chance of winning as much as the biggest jackpots, and keeping you updated with the latest lotto results, news and stories about lotto.
How does it work?
Start playing in 5 Easy Steps!
1. Pick the lottery you want to play from the world's biggest jackpots. You can play global lottos like USA Powerball or local lottos like SA Powerball from anywhere in South Africa.
2. Choose the way you want to play - a single game (regular entry), a syndicate (group ticket) or a combo (combination of several big draws).
3. Add the product you want to your cart and complete your purchase.
4. See your chosen numbers in your account, wait for the draw and cross your fingers for a big win!
5. Your payouts will be transferred straight to your KayaMoola account.

What are my chances of winning?
Many factors determines your odds for winning a bet placed on a lottery - the number of players participating in the particular lotto draw, the amount of numbers you must pick, the range size that you’re picking from, and, of course, how many sets of numbers you select - it all affect your odds. Usually, the odds of winning the jackpot in a national lottery is one in several million, but that shouldn’t hold you back - a chance is still a chance. We all know there are always winners in any given lottery draw, even if they don't snatch the jackpot, the asecondary prizes are great also - and their odds are million times better!

What happens if I win?As soon as the official lottery draw results are announced, we verify your bet. If all of the numbers you bet on are drawn – meaning your bet is a winning one - you are immediately notified that you're the big winner! We credit the amount directly to your KayaMoola Account. Note that while many jackpots aren’t taxed, some are. Whether your prize is taxed depends on the lottery you placed a bet on.

Can I use my mobile phone to play?
Yes indeed! It's as easy as playing from your computer. Just open your phone's browser and type in KayaMoola.co.za to play worldwide lotteries from anywhere!

Where do I find lottery results?
Go to My Account>My Lottery Tickets to find full details for all your ticket purchases, including lottery name, draw date, the amount won, and the status of each game.

What happens if nobody wins the jackpot during the draw?
Quite often, nobody wins the jackpot, but don't worry, it doesn't go anywhere. It's usually rolled over to the next draw, which means the next draw has an even bigger jackpot! The rollover rules vary from lottery to lottery. With some, the jackpot may rise according to how many people have bought tickets, while for others it may go up by a flat amount like €1 million, which is roughly R17 million. Either way, you won't lose out. The jackpot will get bigger! And don't forget, loads of people when generous secondary prizes every single draw!

Account

How do I set up an account?
It's easy to create a KayaMoola account. Here's what to do: Look at the website header, find the register button, click on it and fill in the information fields.
Confirm that you agree with the terms and conditions and also opt in or out of receiving promotional messages from us. Click on "Create Your Account. Well done! You just joined KayaMoola.
Please be advised, that the data, you fill, should be exact the same like on your identity document. Make sure to put your firstname and your lastname (surname).

How old do I have to be to play lotteries?
You'll need to be 18 years old to use our services and as the account holder we may ask you to provide proof of your age. We must do this to ensure that you meet this legal requirement. Any breach of this rule will lead to immediate account termination.

Help! I can't log into my account!
Don't panic! Check that you've entered your password and username correctly. Check if there is a "space" after your email address. If yes, then delete it.
If you can't remember your password it's easy to reset it. Just follow the instructions that you'll find at: "I forgot my password. How do I reset it?"
Please be advised, that your KayaMoola Account will be locked after 3 failed logins, so please reset your password, if you forgot it. (s. I forgot my password. How do I reset it?)
If you need any further help, our support team at support@kayamoola.co.za. will be happy to assist you.

I forgot my password. How do I reset it?
If you forgot your password, please follow these steps to regain access to your account: Click on the 'Forgot password?' link underneath the email and password fields.
You will be asked to enter the email address registered to your account. We'll send you instructions along with a link to reset your password.
Follow the instructions.You can change your password any time from My Details in the My Account section. If you are unable to reset your password, please contact us at support@kayamoola.co.za or via Live chat.

How do I update my personal details?
Here's how to update your personal details:
1. Visit KayaMoola.co.za. and log in to your account.
2. Check the website header on PC/Mac and left-hand menu on mobile). Click on the avatar or your name, then select Account Details.
3. Click Edit to change your name, age, address or contact number.
4. From Account Details you can also choose whether you would like us to send you details of any special offers.
When you're done, click Save to update your details and preferences with immediate effect.

How do I stop receiving promotional messages?
To stop receiving promotional offers from us, just unsubscribe from them in the My Account section:
1. Go to “My Account”
2. Choose "Account Details"
3. Go to "Subscription Preferences"
Fill in a quick survey about why you're unsubscribing and the messages will stop. If you change your mind, just go through the steps again.

What is account verification and why do you need my documents?
If you want to verify your account from security reason or if we ask you for that, please photograph or scan one of these documents and upload them as a JPEG or PDF in your KayaMoola account:
- Passport (details page), National ID card (both sides) or citizenship card.
- Bank statement or utility bill dated within the last three months that includes your present address.
Make sure that all parts of your document are clear and that all edges are included within the image.
If we ask you to verify your account and don't respond to our requests for these documents then we may suspend your account. We keep all personal information that you upload in your account confidential and in accordance with applicable legislation. We will only use your personal data for purposes relevant to the management of your account and to comply with applicable legislation

How do I delete or deactivate my account? You can close your kayamoola.co.za account whenever you want. Just email your request to our Support Team at support@kayamoola.co.za.
Please be aware that we may need to retain certain personal data in order to comply with relevant legislation.

Lottery Tickets

How do I play lotteries?
First, sign up, and then:
1. Select your game.
2. Choose your own lucky numbers or use Quick Pick to do it for you.
3. Buy your tickets and cross your fingers!
See "Where do I go to check my lottery results?" to see how your games are doing.

Which lotteries can I play?
KayaMoola offers the grandest and best-loved official lotteries the world has to offer—American Powerball, Australian Powerball, Mega Millions, EuroMillions, Eurojackpot and lots of others! The most exciting games in the world are just a few clicks away, and even better, we bring you different ways to play:
Combo games: let you play multiple lotteries at the same time. Free lines: we're always giving away cool and valuable freebies!
Syndicates: you buy shares in a ticket to boost your winning chances for less.

How do I select my lucky numbers?
Once you've chosen your lottery, you can pick your lucky numbers yourself or use the Quick Pick button to let the system decide for you.
You can only do this with single games, which means games with just one lottery.
Manual selection doesn't apply to combos or syndicates.
Remember too that with every lottery you'll have to purchase a minimum number of lines.

Where do I go to check my lottery results?
Just select the lottery you'd like to check and click on the results tab where you'll find recent draws listed along with the winning numbers for each of them.

What is a Combo game?
Combos let you play multiple lotteries at once. Each one contains different lotteries with a different number of lines for each.
It's the easy way to play for multiple prizes! Take a look at our Combo games

What's a free line?
It's when we give you a bonus line at no extra cost.
Free lines are added to your ticket automatically (aren't we generous?)
The more combinations you play with, the greater your chances of winning!

Can I bet on a single line in my chosen lottery?
There is a minimum lines requirement for each lottery. This improves your chances of winning that draw.

Technical

What are cookies?
Cookies are small text files made of letters and numbers. When you visit a website, it will often leave a cookie on your computer or mobile device to make the web pages you use more user-friendly. For instance, it will remember your chosen language the next time you visit. Cookies can also help to ensure that the adverts you see online match your interests and preferences. Check out www.allaboutcookies.org to learn more

How do I switch cookies off?
Check under Settings > Privacy and Security > Cookies in your web browser to see what cookies have been stored on your device. You can choose which ones to keep, which ones to get rid of, and also set permissions that apply either to particular websites or all of them.

How do I switch off third-party cookies?
These websites will tell you how to turn off third-party cookies that are used to provide you with targeted ads:
The Network Advertising Initiative
The DAA opt-out program
For EU/EEA citizens
For mobile devices"

How do I clear the cache?
Each browser has its own way of clearing the cache.
Check out this website for details of what to do: https://clear-my-cache.com/
Follow these links to clear the cache in various popular browsers:

Chrome
Opera
Mozilla Firefox
For mobile devices, follow these links:
Android
IOS

How do I take a screenshot with my phone?
Different devices have different ways of taking screenshots. Here are some links that will help you take a screenshot with some of the most popular devices:
For Samsung devices - https://www.knowyourmobile.com/mobile-phones/samsung-galaxy-s8/24972/how-take-screenshot-samsung-phone
For iPhone devices - https://www.imore.com/screenshot-iphone
For Huawei devices - https://mydailyalerts.com/take-screenshots-huawei-phones"

Transactions

How do I deposit funds?
Here's how to make a deposit:
Log in to your KayaMoola account. In the website header click on your name to go to My Account Go to the Deposit page, input the amount you would like to deposit and continue. Choose your payment method. If the transaction has succeeded, you will get a success message and confirmation by email. We will update your account balance automatically.
Please be aware that the minimum deposit amount is R170.00. If you already selected a lottery before depositing funds, you'll still be able to complete your purchase.
If your balance is lower than the total amount payable, the cashier will open when you click the Purchase button. Select your preferred payment method and continue.

What payment methods do you accept?
At KayaMoola we accept debit, credit, and prepaid cards, including MasterCard, Maestro, and Visa. You can also deposit via instant EFT.

What's the minimum deposit amount?
Our minimum deposit amount is R170.00.

Where can I see my transactions history?
You can review all your previous deposits, winnings, withdrawals and purchases under My Transactions.
To do this:Log in to your account. Look at the header and click the avatar or your name. You'll find My Transactions in the list.

I want to withdraw my money, how do I do that?
Here's how to withdraw your funds: Log in to your account at KayaMoola.
From the website navigation (see website header on PC and left menu on mobile) click on the avatar or your name to go to My Account. Next, go to the Withdraw screen. Type in the amount you would like to withdraw and continue. When your request has been submitted a success message will appear. We will also send you email confirmation.
You won't be able to withdraw payments if your account isn't verified. See, "What is Account Verification and why do you need my documents?" for more details.
If you have verified your account our support team may still get in touch with you to confirm important payout details, such as which bank account you'd like to withdraw your money into. If you'd like to ask us anything else about withdrawing funds, you can do so via support@kayamoola.co.za.

What's the minimum amount for withdrawing funds?
The lowest amount you can withdraw from KayaMoola is R500.00, and you can make your request at any time. It doesn't matter if it's coming from your winnings or your deposits. Take a look at "I want to withdraw my money, how do I do that?"
Still have questions? Get in touch with us via support@kayamoola.co.za.

What is a KayaMoola scratchcard?
We offer virtual scratchcards that contain hidden prize symbols and you virtually 'scratch' to reveal them. Usually, you will need to uncover three identical symbols to win prizes, and the prize will have something to do with the symbols.

How do I play scratchcards? Use your mouse on PC or your finger on mobile devices to virtually scratch the surface away. Click the ‘Reveal all’ button and you'll see 9 symbols. If 3 of them are identical you'll win the amount shown. This will be credited to your balance straight away!

How do I buy scratch cards?
You'll find various games to choose from in the scratchcard section of the website. You can try before you buy by selecting 'Demo Play'.
When you're ready, choose how many games you want to play and click the 'Buy' button on your selected scratchcard. This will take you to your shopping cart where you can finalise your purchase.
Best of luck!

Where do I find my purchased scratchcards?
You can find your scratchcards by:
1. Logging in and clicking on the avatar, or your name, to take you to My Account.
2. Click on ‘My scratchcards’ and you'll see a list of cards that you can play.
3. Click 'Play now' to open your selected card.

How do I view my winnings?
Check out the My Scratchcards section. this will tell you the purchase date and how many cards you have left to play.

What does 'Lottery Syndicate' mean?
Syndicates allow groups of players to buy shares in the same lottery numbers, so they pay less for each chance to win. For example, the amount they normally spend on one ticket might buy them shares in say, 40 tickets (actual amounts will vary). Being in the syndicate gives players more chances to win, but of course, they will have to share their winnings with everyone else who bought shares in that ticket, but plenty think it's worth it. After all, 1/50th of R1 billion (for example) is still enough to put a smile on your face!
Here's an example of how it works. 20 people join a syndicate to play US Mega Millions. They buy one ticket for the next draw. Their numbers come up and it wins the jackpot of R200 Million. Each syndicate member receives R10 million (5%) of the jackpot prize. Now, if any of those players had bought two shares, they would receive R20 million, 3 shares would net them R30 million, and so on.

What is a draw?
A draw is an event where the lottery numbers are randomly chosen. Some lotteries have one draw a week on a certain day while others have multiple draws held on multiple days.

What is a share?
A share is a portion of a lottery ticket. Players can buy one or more of them.
The more shares you buy, the bigger share of the prize you receive when you win!